FAQs
View our most Frequently Asked Questions below. If you need additional assistance, please feel free to reach out.
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We are proud to offer UPS and USPS discounted rates for shipping within the USA. We use the Flavorcloud app for all international shipping which offers transparent guaranteed DDP (Duty Delivery Paid) to calculate all shipping and customs duties for seamless and expedient delivery.
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We have a number of reins that are either meant purely for training and some that are meant for competition or training. Please refer to the individual product pages for specific details.
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We strive to make this an easy purchase so you can get back to riding!
We accept all major credit cards, PayPal, Apple Pay, as well as payment through your Amazon account.
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Shipping is by USPS and UPS and generally and takes 2-5 business days within the U.S.A. Standard international delivery takes between 10 -30 days for and express international delivery takes 7-10 days.
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You will be emailed a receipt. Please check your SPAM folder. Thank you for your order!
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We are pleased to offer a 14 day return policy. We must receive returned products within 21 days for a full refund. After 21 days store credit will be issued. Please return your product to Correct Connect, 325 Valhalla Rd. Southern Pines, NC 28387, and you will be issued a full refund of the purchase price.