FAQ

GENERAL INFORMATION

    What are the delivery charges for orders from the Online Shop?

    We are happy to offer $10 Flat Rate Expedited Shipping for the US and $25 flat rate for international orders.


    Can I compete in Correct Connect?


    You may compete in Correct Connect at USDF/USEF competitions but in USEA/USEF and FEI eventing you are not allowed to compete in them. We are working diligently to get approval for FEI and USEA/USEF.


    Which payment methods are accepted in the Online Shop?


    We strive to make this an easy purchase so you can get back to riding!
    We accept all major credit cards, PayPal, Apple Pay, as well as payment through your Amazon account.


    How long will delivery take?


    Shipping is by USPS Priority and takes 2-3 business days for US deliveries and 6-10 business days for delivery outside of the US.

    Do I receive an invoice for my order?

    You will be emailed a receipt.  Thank you for your order!


    What is the return policy?


    What? Are you sure you want to return the #bestinventionsincethesaddle?We are pleased to offer a 14 day money back guarantee if you are not satisfied with Correct Connect.  Please return your product to Correct Connect 2000 West Broad St. Athens, GA 30606 and you will be issued a full refund of the purchase price.


    Is there any break-in needed?


    Our reins do supple with use.  The reins are purposely substantial to allow for rider to purposely move hands from one position to another, but they will soften from the first day once used a few times.


    Any Questions ?

    Please ask your questions, give your feedback and tell us about your Correct Connect experience.  We would also love to hear all about your horse.