FAQ

GENERAL INFORMATION

    What are the delivery charges for orders from the Online Shop?

    Domestic First Class shipping is free.  International orders are a flat $25.  Priority mail shipping is available for $10.

    Can I compete in Correct Connect?


    You may compete in Correct Connect at USDF/USEF competitions but in USEA/USEF and FEI eventing you are not allowed to compete in them. We are working diligently to get approval for FEI and USEA/USEF.


    Which payment methods are accepted in the Online Shop?


    We strive to make this an easy purchase so you can get back to riding!
    We accept all major credit cards, PayPal, Apple Pay, as well as payment through your Amazon account.


    How long will delivery take?


    Shipping is by USPS First Class Mail and takes 2-5 business days within the U.S.A.  and 10-14 days for outside of the U.S. 

    Do I receive an invoice for my order?

    You will be emailed a receipt.  Thank you for your order!


    What is the return policy?


    What? Are you sure you want to return the #bestinventionsincethesaddle?  We are pleased to offer a 14 day money back guarantee if you are not satisfied with Correct Connect.  Please return your product to Correct Connect, 325 Valhalla Rd. Southern Pines, NC 28387, and you will be issued a full refund of the purchase price.


    Is there any break-in needed?


    Our reins do supple with use.  The reins are purposely substantial to allow for riders to move their hands from one position to another.  They will soften over a period of a few rides.


    Any Questions ?

    Please ask your questions, give your feedback and tell us about your Correct Connect experience.  We would also love to hear all about your horse.