Refund policy
Want To Start A Return or Exchange?
What if my order is Missing, Damaged, Defective or Incorrect?
If an item is missing, damaged, defective, or incorrect, you must contact us at customersupport@ridecorrectconnect.com or 910-638-4635 within 10 days upon receipt of the package so we can correct the issue.
Return/Refund Policy
Returns shipping is only valid for orders in the U.S. Please contact us customersupport@ridecorrectconnect.com for international returns and exchange assistance.
Please
Start Here
For Returns and Exchanges Within the USA
You have up to 30 days from the date of purchase to complete the return or exchange. Returns received more than 30 days after the date of purchase will not be accepted and will be returned to sender.
We provide free return shipping for all orders returned for store credit. A return shipping fee of $10.00 will be deducted from your refund when requesting a refund.
Items must be returned in new condition with all tags and original packaging included. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts of packaging. If item is exceptionally filthy and used and the product is unsellable, a refund will not be issued.
All clearance/closeout items are not eligible for return.
We encourage you to carefully examine your products before sending them back and taking some time to wipe them down if necessary as to not incur the restocking fee.
We encourage you to carefully examine your products before sending them back and taking some time to wipe them down if necessary as to not incur the restocking fee.
How do I Make an Exchange?
You will be issued store credit for your exchange once your item is accepted for a return. Your store credit may then be applied to the item you wish to exchange it for. You may only make 1 exchange per purchase.
Start Here to begin an exchange.
International Returns
Customers are responsible for return shipping.
Australia, New Zealand, Canada and all non-EU/UK countries
Return to the USA
Correct Connect
325 Valhalla Rd
Southern Pines, NC 28387
Europe
Correct Connect
Haras Du Ritz
La Bailloliere
79340 Vasles
Haras Du Ritz
La Bailloliere
79340 Vasles
United Kingdom
Correct Connect
Hawk Hatch
Red Lane
Binley
SP11 6EU
Hawk Hatch
Red Lane
Binley
SP11 6EU
Holiday Return Policy
For purchases made from 11/15/24–12/25/24, returns are accepted until 1/31/25 within the continental U.S.