Shipping & FAQs
-
We are proud to offer UPS and USPS discounted rates for shipping within the USA. We use the Flavorcloud app for all international shipping which offers transparent guaranteed DDP (Duty Delivery Paid) to calculate all shipping and customs duties for seamless and expedient delivery.
-
We have a number of reins that are either meant purely for training and some that are meant for competition or training. Please refer to the individual product pages for specific details.
-
We strive to make this an easy purchase so you can get back to riding!
We accept all major credit cards, PayPal, Apple Pay, as well as payment through your Amazon account.
-
Shipping is by USPS and UPS and generally and takes 2-5 business days within the U.S.A. and 10 -30 days for outside of the U.S. For international orders read more here.
-
You will be emailed a receipt. Please check your SPAM folder. Thank you for your order!
-
At Correct Connect, we are proud of our products and want you to LOVE your purchase. If the product is not what you expected, we will offer you a seamless return/refund experience.
We will provide ONE free return shipping label for returns made within 30 days of purchase. Free return shipping only applies to orders in the U.S
Please see our Return Policy page for more details.
International Shipping & FAQs
-
We work hard to provide a seamless delivery and excellent customer experience for all international shipments. Correct Connect uses a cross border logistics carrier that supports affordable door-to-door delivery using a broad network of carriers with pre-paid duties, taxes and fees.
We aim to ship same business day or next business day.
-
When choosing standard shipping with our cross-border logistics carrier you can expect your package to be delivered +/- 3 weeks from the USA. Expedited shipping is 7-10 days with major carriers such as DHL, UPS, and Fedex.
-
Many of our products are available to ship directly from within the EU/UK but some are only available from the USA. Duties and taxes are included in your purchase regardless of where it ships from. When shipping from the USA, you can expect your order +/- 2 weeks. Shipments from within the EU/UK will be delivered in 5-7 days.
You will receive a notification with your tracking and delivery details when your order is shipped.
-
International Returns
Free return shipping only applies for return orders within the United States.
After 30 days, only a store credit will be issued.
After 60 days, items are non-returnable unless item has been deemed defective.
Items must be returned in new condition with all tags and original packaging included.
There will be a 20% restock fee for any items returned dirty, traced of animal hair, missing parts of packaging, of if the product is deemed unsellable.
All clearance/closeout items are not eligible for return.
Return to the USA
Correct Connect
325 Valhalla Rd
Southern Pines, NC 28387
Europe
Correct Connect
Haras Du Ritz
La Bailloliere
79340 Vasles
United Kingdom
Correct Connect
Hawk Hatch
Red Lane
Binley
SP11 6EU