FAQ

GENERAL INFORMATION

    How do you charge shipping rates?

    We are proud to offer UPS and USPS discounted rates for shipping within the USA.  We use the Flavorcloud app for all international shipping which offers transparent guaranteed DDP (Duty Delivery Paid) to calculate all shipping and customs duties for seamless and expedient delivery. 

    Can I compete in Correct Connect?

    You may compete in the original Correct Connect reins at USDF/USEF competitions but in USEA/USEF and FEI eventing you are not allowed to compete in them.


    Which payment methods are accepted in the Online Shop?


    We strive to make this an easy purchase so you can get back to riding!
    We accept all major credit cards, PayPal, Apple Pay, as well as payment through your Amazon account.


    How long will delivery take?


    Shipping is by USPS and UPS and generally and takes 2-5 business days within the U.S.A.  and 10 -30 days for outside of the U.S. 

    Do I receive an invoice for my order?

    You will be emailed a receipt.  Thank you for your order!


    What is the return policy?


    We are pleased to offer a 14 day money back guarantee if you are not satisfied with Correct Connect.  Please return your product to Correct Connect, 325 Valhalla Rd. Southern Pines, NC 28387, and you will be issued a full refund of the purchase price.

     


    Any Questions ?

    Please ask your questions, give your feedback and tell us about your Correct Connect experience.  We would also love to hear all about your horse.